Privacy Policy

PT on Demand (“PTOD”, “we,” “our,” “us”) values you as our patient and appreciates your commitment to continued health and fitness. This privacy policy covers what information we collect and why we collect it, how we use the information we collect, and the choices you have to access and update that information. It applies to our sites and services on which we display or post a direct link to this privacy policy. It does not apply to those sites and services that do not display or link to this privacy policy, or that have their own privacy policies. Please familiarize yourself with our practices and let us know if you have any questions. By using our sites and services, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this privacy policy. If you do not agree to this privacy policy, please do not use our site.

In an effort to provide you with online convenience for making appointment requests and staying connected, we may use third party vendors. Please note that while our privacy practices are outlined below, they may differ from those of our affiliates, who may also be collecting and using your information in helping to power our sites and services.

Personal Information We Collect
In general, you can visit our site without telling us who you are or revealing any personal information about yourself. There are times, however, when we may seek information from you, about yourself or someone you know, such as name, email address, and phone number. It is our intent to let you know before we collect such personal information from you on the Internet and to obtain your consent where required.

Personal information is information that can be used to identify, locate, or contact an individual, and includes other information that may be associated with personal information. When you interact with our sites and services, depending on the site or service, we may ask for the following personal information directly from you:

  • Contact Information allows us to communicate with you and generally includes your name, addresses, email addresses, social media website user account names, and/or telephone numbers.
  • Payment Information needed to process payments such as your credit or debit card number, expiration date, and card verification number.
  • Transaction Information about how you interact with and use our sites and services, email, other communications, and applications, and how you interact with merchants, business affiliates, and service providers.
  • Geographic Location Information if your mobile or other device transmits location data and/or your IP address, and you have activated a location-enabled site or service.
    Survey Data for functionality of certain services, which generally includes survey data (questions and responses).
  • Medical Information for functionality of certain services to connect you with your healthcare provider, and may include your medical history, present symptoms, future conditions or treatments, insurance carrier and plan, and any other medical and health information you choose to share with us. (Please see the section titled “HIPAA” for more information about how your protected health information is collected, used, and disclosed.)
  • Appointment Information to schedule an appointment using our online appointment request service including any health or related information that you choose to share with us through free form text boxes.
  • Your Submissions help us with administration of our sites and services and includes any information you voluntarily provide, generally through free form text boxes, forums, uploading a document or authorizing us to retrieve and import information from another user or third party on your behalf.
  • In each of the above instances, you will know what personal information we collect through our sites and services because you voluntarily and directly provide it.

    How We Use Personal Information
    The information gathered from your use of our site, or provided by you, may be used:

  • to provide you with information about products, services, news and events;
  • to allow you to use, purchase, and/or download products and services;
  • to analyze use of our services and products, develop new services and products, and customize our products, services, and other information we make available;
  • to send you important notices, such as communications about changes to your account or your services and our site’s and services terms, conditions, or policies;
  • to solicit input and feedback to improve our sites and services and customize your user experience;
  • to contact you via email, telephone, text or chat in a manner allowed by law;
  • to meet contractual obligations;
  • to send you reminders, technical notices, updates, security alerts, support and administrative messages, and service bulletins;
  • to inform you about new products or promotional offers, or other opportunities which we feel will be of interest to you, and to provide advertisements to you through our site, email messages, text messages, applications, or other methods of communication;
  • to administer surveys, giveaways, contests, or similar promotions or events sponsored by us or our affiliates;
  • to prevent fraud or potentially illegal activities, enforce our site’s terms of use, or to comply with applicable law;
  • for internal purposes such as auditing, data analysis, and research to improve our products, services, and communications;
  • to help you contact or schedule an appointment with us and remind you of upcoming or follow-up appointments;
  • to perform services in conjunction with interactive tools, such as integrating practice management systems, making a referral, sending a prescription to a pharmacy, or sending a test to a clinical laboratory; and
  • to use anonymized personal information to run (or authorize third parties to run) statistical research on individual or aggregate trends.
  • In addition to the uses described above, we may use personal information that we collect for other purposes that are disclosed to you at the time we collect the information, or with your consent.

    Sharing Personal Information
    We may share personal information about you with third parties in the following circumstances:
    We may engage third parties to perform services on our behalf, including maintenance services, hosting, data storage, security, analytics and data analysis, payment processing, assisting in marketing efforts, email and text message distribution, customer service, providing certain interactive tools, and conducting surveys.
    Your personal information, and the contents of all of your online communications on or through our sites and services may be accessed and monitored as necessary to operate our sites and perform our services, and may be disclosed:
    to satisfy any applicable laws or regulations,
    for any purpose outlined in our HIPAA Notice of Privacy Practices (available at the link on our website),
    to defend ourselves in litigation or a regulatory action,
    in order to protect the rights or property of PTOD and our affiliates, including to enforce our site’s or services terms of use,
    when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a subpoena, court order, or search warrant),
    where we believe our sites and services are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and risk management, and
    when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person, or the public generally.
    Some of our sites and services are operated by third party companies with which we affiliate. Both our privacy policy and the affiliate’s privacy policy may be displayed and apply. If that is the case, both PTOD and the affiliate will receive personal information you provide.
    We may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your consent. 
    We may also disclose personal information about you if we believe that doing so is legally required or is necessary to protect our property or other legal rights (including but not limited to enforcement of our agreements or the rights of property of others).
    We may affiliate with other businesses to assist us in our marketing, communications, and sales efforts, and may share information about you for these purposes. If any of those communications require us to obtain your authorization to disclose your personal or health information, we will obtain your authorization first.
    In addition, information about our users, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of our business assets.

    Other Information We Automatically Collect and Cookies
    We may also collect certain technical information when you use our sites and services. For example, our servers receive and automatically collect information about your computer and browser, including, for instance, your IP address, browser type, domain name from which you accessed the site or service, and other software or hardware information. If you access our sites and services from a mobile or other device, we may collect a unique device identifier assigned to that device (UDID), type of device, general GPS location, or other transactional information for that device in order to serve content to it.

    In addition, we may collect information about how you use our site such as the date and time you visit the site, the areas or pages of the site that you visit, the amount of time you spend viewing the site, the number of times you return to the site, visits to sites outside our network, and other click-stream data. Some of this data may be shared with affiliates who referred you to our site and who will use the data to optimize who else they refer to our site. Sometimes this data can be shared with affiliates who help us deliver ads to you on a site not controlled by us. For instance, when we put a pixel on a conversion page on our site and a marketing partner uses that to optimize what traffic they send to us, or using another example, when we create a re-targeting list through DFP Small Business by Google or placing a partner’s pixel on our site, and then delivering targeted ads across the Internet. Again, if your authorization is required under state or federal laws (for instance, “HIPAA”), we will obtain your authorization first.

    We use cookies and other tracking technologies (including browser cookies, pixels, beacons, mobile application identifiers, and Adobe Flash technology) provided by our affiliates to help us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising. Cookies also help us know how our site or marketing efforts are working, but these cookies generally do not collect any personal information about you. By visiting our sites and services, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this privacy policy and our Cookie Policy. You can choose to accept or reject cookies by adjusting your cookie settings for the browser you use. Sometimes, we also partner with advertisers on our site.

    Do Not Track
    We do not currently actively respond to “Do Not Track” browser signals or mechanisms that indicate a request to disable online tracking of individual users who use our sites and services.

    Accessing and Updating Personal Information
    We encourage you to keep your personal information updated and accurate. We provide you reasonable access to your personal information and the ability to review, correct, or delete it. Protecting our privacy and security is important and we also take reasonable steps to verify your identity before granting access to your data. If you have questions about your options, please contact us using the information found at the end of this privacy policy. To access, change, or remove your protected health information, please see the HIPAA section below.

    Please be aware that certain records and information will be retained for specific purposes such as legal, payment, accounting, technical, dispute resolution, enforcement of our sites’ and services’ terms of use, or customer service. If you have posted comments or user generated content on our site, we may not be able to delete it. Further, we take no responsibility for removing or editing any of your public activities or any submissions or content that is a result of your public activities, except as provided in this privacy policy or the sites or services’ terms of use.

    We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

    We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by applicable law.

    Email and Other Communications
    Opting Out of Requested Communications
    Requested communications include, for instance, email newsletters or software updates that may be expressly requested by you or which you consented to receive. After you request such communications, you may “opt out” of receiving them by using one of the following methods:
    Select the email “opt out” or “unsubscribe” link, or follow the opt-out instructions included in each email communication.
    To unsubscribe from text messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”
    Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions.
    Contact us. Please provide your name, contact information, and specific relevant information that you no longer wish to receive.

    Keep in mind, this opt-out does not apply to necessary communications, such as responding to an inquiry, and is revoked if you later request information from us.

    Opting Out of Transactional or Relationship Communications
    Communications that are sent by us, such as appointment requests, reminders and cancellations, are indicated as being from us and may be “real time” communications or communications triggered automatically upon the occurrence of certain events or dates. Email communications received from users and our administrative announcements are often transactional or relationship messages, such as appointment requests, reminders and cancellations. You may not be able to opt out of receiving certain messages although our services may provide a means to modify the frequency of receiving them.

    Opting Out of General or Promotional Communications
    General communications provide information about products, services, and/or support and may include special offers, new product information, or invitations to participate in market research. You may opt out of receiving these general communications by using one of the following methods:
    Select the email “opt out” or “unsubscribe” link, or follow the opt-out instructions included in each email communication.
    To unsubscribe from text messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”
    Contact us. Please provide your name, relevant contact information, and specific relevant information about your privacy preferences. 

    Protecting Personal and Protected Health Information
    We use third-party service providers to manage credit card and payment processing. These service providers are not permitted to store, retain, or use billing Information except for the sole purpose of credit card and payment processing on our behalf. When you enter payment information we encrypt the transmission of that information using SSL technology and do not store it on our systems.

    The security of our sites and services and the information they store, process and transmit is a top priority. However,
    it is important to remember that no system can guarantee 100% security at all times. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our services. We cannot assume responsibility or liability for unauthorized access to our servers and systems. When disclosing any personal or protected health information, you should remain mindful of the fact that it is potentially accessible to the public and, consequently, can be collected and used by others without your consent. Accordingly, you should consider carefully if you want to submit sensitive information that you would not want disclosed to the public and should recognize that your use of the Internet and our sites and services is solely at your risk.

    You are ultimately responsible for maintaining the secrecy for all your personal information, including your protected health information. Except for our duties as a Covered Entity as provided under HIPAA we have no responsibility or liability to anyone for the security of your personal or protected health information transmitted via the Internet.

    Linked Sites and Services
    Our sites and services may link to other sites or services operated by our affiliates or third parties, and may carry advertisements or offer content, functionality, newsletters, contests or sweepstakes, or applications developed and maintained by third parties. We do not exercise control over third party sites or services. We are not responsible for the privacy practices of any such third parties. Once you leave our sites or services via a link, enable a third-party service, or click an advertisement, you should check the applicable privacy policy of the third-party’s site or service. The fact that we link to a site or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.

    We may also provide social media features on our sites and services that enable you to share personal information with your social network(s) and to interact with our sites and services. Depending on the features, your use of these features may result in the collection or sharing of personal information about you. We encourage you to review the privacy policies and settings on the social media site(s) with which you interact.

    The collection, transmission and storage of protected health information is subject to special rules under the Health Insurance Portability and Accountability Act of 1996 or “HIPAA”. Our use and disclosure of your protected health information or a healthcare providers’ data that you or the healthcare provider submits with certain sites and services, is governed by HIPAA.

    Use and Disclosure of Your Protected Health Information
    When you use certain services (for example, appointment request) all protected health information that you submit is used and disclosed by us as a Covered Entity (as defined by HIPAA). Please see our Notice of Privacy Practices for information on how your protected health information may be used and disclosed outside the scope of your contact with our website.

    Children’s and Minor’s Privacy
    Our sites and services are intended for general audiences and are not targeted to children under 13. We do not knowingly collect personal information from children under the age of 13 or utilize plug-ins or ad networks that collect personal information through child-directed third party sites or online services. If you are under 13, please do not disclose or provide any information. If we learn that we have collected personal information from a child under 13, we will take steps to promptly delete the information. Should this policy change, we would comply with the Children’s Online Privacy Protection Act, which requires us to notify and obtain consent from a parent or guardian before we collect, use and disclose the personal information of children who are under 13 years of age.

    Contacting Us
    If you have any questions or concerns about this privacy policy or our practices, please contact us at:
    PT on Demand
    Attn: Privacy Officer
    115 Pier View St
    Daniel Island, SC 29492
    Phone: 843-640-5244

    Changes to This Privacy Policy
    We may revise this privacy policy from time to time and, if we do, we will update it on this page and modify the “Last Updated” date. If our information practices change in a significant way, we will provide a more prominent notice. Because our privacy policy can change at any time, we encourage you to reread it periodically to see if there have been any changes that affect you. Your use of our sites and services following any such change constitutes your agreement that all information collected from or about you through our sites and services after the revised privacy policy is posted will be subject to the terms of the revised privacy policy.

    Last Updated: January 17, 2017